Do I have to be registered on the site?

Yes, to access to the ELEARNING site please register at https://elearning.zoetis.ca/en_CA/web/lms-ca/register.

How to sign up and in?

To register or sign-in to the site, please visit https://elearning.zoetis.ca/en_CA/web/lms-ca, on the top right corner is a link to register and sign-in.

How can I update my profile?

Changes to your profile can be made after logging onto the site, in the top right corner, click "Welcome your name", the update profile page will appear, make changes there and "Update".

How can I change my e-mail?

Changes to your profile can be made after logging onto the site, in the top right corner, click "Welcome your name", the update profile page will appear, make changes there and "Update".

How do I reset my password?

On the login screen, use the link "reset your password" or use this link https://elearning.zoetis.ca/en_CA/web/lms-ca

What browsers are supported to access to the course?

 

  • Windows: Internet Explorer 9 and later, Google Chrome (latest version), Firefox (latest version)
  • Mac: Safari 7 and later, Google Chrome (latest version)
  • Mobile: Safari in Apple iOS 7 and later, Google Chrome (latest version) in Android OS 4.1 and later

 

What can I do if an error message appears?

Please submit a ticket detailing the error message.

The course doesn't open (pop –blocker issue)

Popup blockers must be disabled to access the course.

How do I Disable the pop-up blocker?

If you don't see the course you might I have the pop-up blocker enabled.  Please refer to the browser configuration to disable popup.

How do I navigate through the platform?

Use the "Catalog" button on the main navigation to review all courses, Users can choose by "species" or "therapeutic type". Sorting is also possible by "New", "Popularity", "Course name" or "presenter".

I listened to a CE course over lunch with 7 other veterinarians in our practice. How do I add their names so that they can get a certificate of completion as well?

Each individual doctor will need to go back into the Zoetis ELEARNING website and register.  They will then need to go into the specific program.  They can skip the recording and go right to the quiz (click on Quiz at the left).  They will then need to 1) take the test and score 70% or more correct answers and 2) complete the program assessment.  They can then follow the instructions to save/print their Certificate

Will Canada province recognize and accept the CE credits from all the lectures?

After completing lecture, you will be able to print a certificate of attendance that your provincial association may accept.  We cannot guarantee that all provinces will accept all courses.  See specific course descriptions for more detail.

I have just completed a course, but can't seem to print the attendance certificate nor have it listed as completed, what should I do?

Please use the Contact Us form from the ELEARNING site.  Provide your email address, username and course name, and issue, our technical staff will work try to resolve the issue.

I completed a course, at the end of completion a certificate did not come up saying I completed the course. What should I do?

Please use the Contact Us form from the ELEARNING site.  Provide your email address, username and course name, and issue, our technical staff will work try to resolve the issue.

How can I see my grades or review my status? (if applicable) 

From the ELEARNING homepage, click the link for "My Courses àMy Transcript tab" to see all your classes grades (if course is graded).

Where do I find a printable version of the course? (if applicable)

Only printable transcripts of the lecturer's comments/voiceover will be made available not the slides themselves.

Can I access the course through my smart phone or tablet?

Yes, our ELEARNING platform is mobile optimized.

How can I have feedback from my activities' answers?

Currently this functionality is not available

Will all provinces in Canada recognize and accept the CE credits from all the lectures?

After completing the lecture, you will be able to print a certificate of attendance that your provincial association may accept. We cannot guarantee that all provinces will accept all courses. Some courses have RACE accreditation that may be accepted in your province.

How can I see my grades or review my status?

From the ELEARNING homepage, click on the "My Courses" tab to find your completed courses. If you passed the quiz, your certificate will be available.